“When you assume negative intent, you’re angry,” says Ms. Nooyi. “If you take away that anger and assume positive intent, you will be amazed. Your emotional quotient goes up. You don’t get defensive. You don’t scream. You are trying to understand and listen because at your basic core you are saying, “Maybe they are saying something to me that I’m not hearing.” From the May 2008 issue of Fortune.
Try this the next time someone is giving you a hard time about something. See if it actually changes the dynamic between you.